Charged but not delivered
If your card is charged and the provider does not deliver your airtime, data, cable subscription or electricity token, we refund your card automatically and tell you in the chat. You do not need to ask. The refund is the full amount charged, including any service fee or card processing fee. How long the money takes to arrive depends on your bank.
When the outcome is unclear
Sometimes the bank or the provider does not give a clear answer straight away. When that happens we keep checking automatically, every few minutes at first, until we know whether the purchase went through. If it did, you get your purchase. If it didn't, we refund your card. If your card charge is only confirmed late, we refund it rather than make the purchase late. We tell you in the chat either way.
Declined cards are never retried
If your bank declines a payment, Hethera never charges the card again on its own. A new attempt only happens when you ask for the purchase again and confirm it with your PIN.
Ejor payments
When someone pays a bill for you with Ejor, the payment is made with their card. If that purchase is not delivered, the refund goes back to the card of the person who paid.
Card verification charge
The small charge made when you add a card is refunded.
Delivered purchases
Purchases delivered to the number you confirmed, such as airtime, data or a token, cannot be reversed. Please check recipient details before you enter your PIN.
Something not right?
Email [email protected] with the transaction reference from your receipt. We will investigate and reply within the support hours listed below.
Support hours: Monday to Friday, 9:00–18:00 WAT.